Privacy Policy
Privacy Policy
At Integrity Disability Care, we are committed to protecting your privacy and personal information. This policy outlines how we collect, use, store, and disclose your data in accordance with the Privacy Act 1988 (Cth) and the NDIS (Quality and Safeguards) Commission requirements.
1. Collection of Personal Information
We collect information that is necessary to provide high-quality disability support services safely and effectively. This may include:
📋 Personal Details: Your full name, date of birth, address, and contact information.
🏥 Health Information: Details regarding your disability, medical history, and support requirements.
💳 Financial Information: NDIS plan details, participant numbers, and billing information.
🤝 Relationships: Contact details for family members, guardians, or emergency contacts.
2. How We Collect Your Information
We collect information directly from you or your authorised representative through:
📞 Initial Consultations: During intake meetings or over the phone.
📄 Service Agreements: Information provided when signing up for our services.
💻 Website Interactions: Details submitted through our online enquiry or referral forms.
🏥 Third Parties: With your consent, we may receive information from your GP, Support Coordinator, or the NDIA.
3. Use and Disclosure of Information
Your information is used strictly to ensure you receive the best possible care. We may disclose your information to:
✅ Support Staff: So they can provide safe and tailored assistance.
🏛️ Government Bodies: Such as the NDIA or NDIS Commission for compliance and auditing.
👨⚕️ Health Professionals: When necessary for your medical treatment or safety.
🛡️ Legal Requirements: If required by law or to prevent a serious threat to life or health.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Security and Storage
We take the security of your data seriously. Your information is stored:
🔒 Securely: Using encrypted digital systems and locked physical filing where applicable.
🚫 Limited Access: Only authorised staff members who require the data for your care have access.
⏳ Retention: We keep your records for as long as required by NDIS legislation, after which they are securely destroyed.
5. Accessing and Correcting Your Data
You have the right to request access to the personal information we hold about you. If you believe any information is inaccurate, out of date, or incomplete, please contact us, and we will take reasonable steps to correct it promptly.
6. Feedback and Complaints
If you have concerns about how your privacy has been handled, or if you believe we have breached the Australian Privacy Principles, please reach out to our Privacy Officer:
📧 Email: integritydisabilitycare@outlook.com.au
📍 Address: 4 Rosecomb Cres, Austral, NSW 2179
📞 Phone: 0466946617
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or the NDIS Quality and Safeguards Commission.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in the law or our business practices. The latest version will always be available on our website.